Terms

 

Privacy Policy Statement

This is the website of Be Kind Studios, llc  http://www.bekindstudios.com

Our postal address:
P.O. Box 852
746½ Elm Street
Wisconsin Dells, WI 53965

We can be reached by e-mail:
You can reach us by telephone Mon.-Fri. from 9 a.m.- 5 p.m. (CST)
(608) 844-3500

This policy is valid for one month from the time you visit our site. If our information practices change in the future, we will only use data collected from the time of the policy change forward for these new purposes.

Pop Ups

We do not use pop-up advertising on our site. We do not believe our clients should be forced to view anything. We utilize reciprocal links from other helpful and related sites. They are used as a resource for our clients and visitors, in project planning and development. These links are offered as an option and can be used at the discretion of each individual, based on their particular needs.

Addresses, Phone Numbers and E-mail

For each visitor to our website, our Web Server automatically recognizes information regarding the domain and IP address. We collect aggregate information on what pages consumers access or visit, where they are from, how they got to our site, what keywords they used to find our site, etc.. The information that we collect is used to improve the content of our web pages. It is not shared with other organizations for commercial purposes.

When you submit forms on our website we collect your name, address, telephone, and e-mail. This information is used by us to support your interaction with our site. We collect the e-mail addresses of those who communicate with us via e-mail. The e-mail addresses are used to contact existing or potential clients. We will not share e-mail addresses you give to us with others. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Click-stream Data

We collect click-stream data and HTTP protocol elements through access logs. This information is not personally identifiable and is used for Web site and system administration including: research and development, user analysis and business decision-making.

Cookies

With respect to cookies: We do not set any cookies. 

Security

With respect to security: we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. All private information submitted when making a purchase is encrypted. We utilize Secure Socket Layers for your protection.

Accountability

If you feel that our site is not living up to it’s stated information policy, please contact us at the above address and/or phone number. 

If you feel any site is not following their privacy information policy contact the Department of Ethics and Consumer Affairs: (202) 861-2410

Return/Refund Policy

The cost of shipping is not refundable.

You may return your item for full credit within 30 days of the date of purchase. The product must be returned in resalable condition. If you wish to get a refund for your purchase instead of a credit, there is a standard fee on all returned items of 20%.

Return shipping is the responsibility of the customer, and must be insured and traceable. Return shipments which are lost and not insured by the customer are the customers sole responsibility. Date of purchase is the invoiced date, plus 5 calendar days for shipping time.

We attempt at all times to deliver quality items and believe that you will be pleased with the items you purchase from Be Kind Studios. However, from time-to-time, there may be a need for an exchange or return, and you may return items that you have purchased at Be Kind Studios for either:
1) a full value exchange for another product or 2) refund, subject to a 15% fee for all items. Either option you select, you must do so within 30 days from the date of receipt of your item, and subject to the provisions below.

1) To initiate any return, you must first call us: (608) 844-3500
Do not send prior to receiving return instructions from us.
2) The cost of initial shipping and all return shipping is the sole responsibility of the customer and no refund will be made on the shipping cost portion of your order. If you purchased a product that included free shipping, then the actual shipping charges we paid to send the product to you will also be deducted from any refund credits. All returns in excess of $100 must be insured. The cost of reshipping any item to you on exchange is your responsibility. No free shipping on exchanges.
3) Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received in sale-able condition. In the event an item is returned used or, because of it’s returned condition, must be repackaged for resale, a 25% repackaging fee will be assessed. In the event the returned item is no longer sale-able, then the item will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you (see below).
4) Note: Highly customized, one-of-a-kind items (such as a family portrait) are non-returnable.

Cancellations
Orders placed and paid for by credit card, but then cancelled prior to shipment are subject to a 3% cancellation fee to cover cost of credit card fees imposed on us as a merchant immediately upon ordering. Cancellations made after order has been processed are subject to the fees as set forth below.

Damaged Items
It is the customer’s sole responsibility to properly inspect your items when you receive them. If damage to shipping material is obvious, please inspect items immediately and notify the USPS, UPS, Fed Ex, or other delivery persons of damages. Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. Retain all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you.

After contacting us regarding a return or refund, returns are to be sent to:
Be Kind Studios
P.O. Box 852
746 ½ Elm Street
Wisconsin Dells, WI 53965
Once the returned item is received, a credit will be issued back to the buyer’s credit card or an exchange can be made in accordance to the terms above.