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frequently asked questions

frequently asked questions

We understand that you may have questions about our classes, policies, and other aspects of our studio. That’s why we’ve created a comprehensive list of frequently asked questions to provide you with the answers you need. Whether you’re a new student or a returning one, we encourage you to explore our FAQ section to learn more about our studio, classes, and services. From class schedules to studio policies, we’ve got you covered.

If, after reviewing our FAQ section, you still can’t find the answer you’re looking for, we encourage you to contact us directly. Our friendly and knowledgeable staff members are always happy to help and will respond to your inquiry as soon as possible.

To ensure your comfort and safety during your visit, we kindly ask that you come prepared with a refillable water bottle (don’t worry, we have a convenient fill station available for your use). Additionally, for your optimal performance and stability, we require all clients to wear grip socks.

If you don’t have your own pair, don’t worry – we’ve got you covered! We offer a selection of high-quality grip socks for purchase at our studio. With their superior traction and stylish design, our grip socks will take your workout to the next level while keeping your feet cool and comfortable.

To help you get the most out of your workout, we highly recommend wearing breathable, form-fitting clothing that allows for maximum mobility and flexibility. In addition, for your safety and stability, we require all clients to wear grip socks during their workout.

Convenient parking options are available for our clients, with free street parking right in front of our studio and additional underground parking for your convenience.

To ensure a seamless and enjoyable experience, we kindly request that you arrive 10 minutes prior to your scheduled class time. This will allow ample time for you to complete your liability waiver and become familiar with our reformers. Our friendly instructor will also be available to answer any questions you may have, as well as to discuss any injuries or modifications needed for your comfort and safety. In the event that you are unable to arrive early, we have you covered with a new member video which we will happily send to you after booking your first class. Alternatively, you may find the video here for your convenience. 

Pilates is an exceptional exercise method that caters to all body types, with a focus on building a strong core foundation. While Pilates movements may appear small and uncomplicated at first, they provide a challenging and invigorating workout when performed with proper form and repetition. Whether you’re a seasoned athlete or just beginning your fitness journey, our Pilates classes are tailored to your unique needs and skill level. Our custom low-impact workouts are thoughtfully designed to deliver results while being kind to your joints and muscles. Our team is dedicated to helping you achieve your fitness goals and feel your best, so come experience the transformative power of Pilates today!

Discover the benefits of Pilates – a low-impact workout that can help increase flexibility, strength, and muscle tone. With a core-focused approach, regular Pilates practice can also lead to improved posture, relief from backaches, and even assist with labor and delivery. However, before attending a class, it’s important to consult with your doctor to ensure Pilates is a safe and healthy exercise option for you.

We would be delighted to offer you private sessions tailored to your individual needs. To inquire about availability and rates, please don’t hesitate to reach out to us at info@bekindstudios.com or by text 818-825-3377 

Easy bookings straight through our website or through our App

If you’re having trouble booking a class remember that in order to book you must purchase the credit first whether thats a drop-in, 5 pack, or any other membership. 

Please be advised that any arrival later than 5 minutes past the start time of the class will be considered late. We take great care to ensure the best experience for all of our clients, and late arrivals can be disruptive to both the instructor and fellow participants. In the event of a late arrival, the class for the day will unfortunately be forfeited.

We offer a monthly membership package which includes one class per day, regardless of attendance. The membership will begin on the date of purchase and will be valid for 30 consecutive days from that date, regardless of the day of the week. Monthly memberships are set up on an autopay system, with billing occurring on the purchase date. If you wish to cancel your autopay, please send an email to info@bekindstudios.com at least 7 days prior to your billing date.

As a monthly member, you have the option to freeze your account for a fee of $30. During the freeze period, please ensure that you cancel any previously scheduled classes to avoid being charged for a no-show. For more information about freezing your account or any other membership details, please don’t hesitate to contact us.

In case a spot becomes available up to an hour before the class, you’ll be automatically enrolled in that class, and a confirmation email will be sent to you as a reminder or to cancel if necessary. However, please note that our 8-hour cancellation policy still applies to the waitlist. If you’re aware that you won’t be able to attend, kindly remove yourself from the list before 8 hours of the class start time to avoid any no-show or late cancellation fees.

We have a 8 hour cancellation policy. If you cannot attend a class you reserved in advance, you need to late cancel online. This will result in a $20 late fee. If you do not arrive for the class you reserved, you will be charged a $50 no-show fee and forfeit your session.

PRIVATE LESSONS CANCELLATION:

In the event of cancellation or rescheduling the following fees will apply: if you cancel within 12 hours, a $75 fee will be charged; if you cancel within 2 hours, a flat fee of $150 will be charged. No-shows will be charged the full cost of the appointment and you forfeit your session.

If you are waitlisted for a class, BE PREPARED TO COME TO CLASS. If you can no longer attend, please remove yourself from the waitlist to open that spot up for another client. If a class you would like to take is full, you may put yourself on the Waitlist. If you do not get a spot in the class, the session will be returned to your account (for packages or drop-ins). If a spot opens, you will be automatically added to the class and receive an email or text confirmation depending upon your notification preferences. You must confirm “no” if you are unable to attend since you are automatically added to the class list, if you do not confirm at all you are still in the class and will be charged as a no-show. This means that you could be added to a morning class in the middle of the night. To check your waitlist status, log in to your Account and click My Schedule.  
All classes have a 8-hour cancellation policy, so if you are added to a class from the Waitlist at the last minute, be aware the 8-hour cancellation still applies. The latest you will be added to a class is 1 hours prior to the class start time. If you no longer want a spot in the class, you need to remove yourself from the Waitlist at least 2 hours in advance of the class.
No-show and late cancelation policies still apply if added from the waitlist to the class. We encourage you get on the waitlist as cancelations happen often, but please be courteous of others who are also trying to get into a class.

At times, there may be changes to our instructors or scheduled classes, and while we always strive to provide notice whenever possible, we want to kindly remind you that such changes can occur without prior notice. Rest assured that we will make every effort to inform you of any changes in advance to ensure the smoothest possible experience for you.

As a valued Platinum member, we are pleased to offer you one complimentary guest pass each month. Please note that the pass expires at the end of each month and cannot be carried over. This pass is exclusively for non-members to experience our studio and classes.

To redeem your guest pass, simply contact our studio to register your guest and book their desired class. We kindly remind you that any late cancellations or no-shows by your guest will result in charges to your membership card for any applicable fees. By booking the class, you acknowledge and accept these terms and conditions.

We appreciate your continued membership with us and look forward to welcoming your guests to our studio.